YCAT OnCall.
YCAT OnCall provides demand response transportation for individuals who, because of a disability, cannot use a regularly scheduled fixed route bus service or if the rider cannot access a fixed route bus stop.
Who is eligible?
Mobility-impaired individuals for whom one or more of the following situations applies:
- Utilizing a regular public transit bus is absolutely impossible or causes severe, continuing pain.
- Unable to use regular public transit to reach a source of life sustaining activities.
- Unable to walk to the nearest bus stop at origin or destination.
Program Information
Service Times
YCAT OnCall is available when YCAT buses are in operation Monday through Saturday. No service is provided on Sundays or holidays.
Service Area
YCAT OnCall provides door-to-door service within 3/4 of a mile of YCAT bus routes Orange 2, Green 4, Green 4A, Purple 6, Purple 6A, and Yellow 95. Limited
flex route deviations are available along Blue 5, Purple 6 and 6A, and Gold 8. View the
service area map.
Reservations
Reservations can be made up to seven days in advance and must be made at least one day prior to travel. Your pick-up window is a one-hour timeframe during which you must be ready to go. Drivers will wait no more than five minutes at the pick-up location.
To make a reservation, contact us with the following information.
- Rider name
- OnCall ID number
- Pickup address
- Pickup time
- Destination address
- Return time
- Mobility type
- Any special needs
- Care attendant
Subscriptions
Subscription service helps passengers set up recurring reservations for daily, weekly or monthly travel patterns.
Contact us or complete the application.
OnCall Fares
| Fare Type | Cost |
|---|---|
| One Way | $4 |
| 10-Ride Pass | $35 |
| Upgrade 10-Ride Pass to OnCall | + $2 |
| Buddy Fare * | $2 per person |
* Five or more passengers traveling to/from same location
- Transfers to/from YCAT fixed route buses are free.
- OnCall passengers are required to pay the deviation fee if not transferring to/from a fixed route.
- Children under five ride free for up to four children. Fifth and more children pay same fare as the ADA passenger.
- Purchase passes online or
download the YCAT Pass Order Form
Cancellations
Contact us if you no longer require a trip. Cancel as soon as possible but at least two hours prior to your trip.
Late Cancellation
Cancelling less than two hours ahead is considered a late cancellation. Repeat late cancellations may cause suspension of service. To cancel after hours, leave a message with your name, pickup address and scheduled date/time.
No Show
Repeat no shows may cause suspension of service. To report an unavoidable no show due to sickness or emergency,
contact us within three business days.
More Program Details
- Download the complete program guide in English or Spanish.
- Discover detailed information about ADA Complaints and Title VI Rights.
- Always have your YCAT OnCall ID and your fare ready before boarding.
- Bus operators may assist passengers to the entrance of a home, building or facility.
- One personal care attendant may ride free. All other companions pay same fare as the ADA passenger.
- Service animals, respirators, and portable oxygen are allowed.
- Passengers must transport their own packages.
- YCAT OnCall will transport ADA paratransit passengers from other jurisdictions.
- Contact Western Arizona Council of Governments to learn about a subsidy for eligible older adults.
- Understand the
YCAT Reasonable Modification Policy and the
YCAT OnCall Appeals Process.
